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Level 2: Apprentice
Posts: 7
Registered: ‎18-04-2018

Re: WiFi Calling and 4G not available on Tariff?

The option isn't there for me.

 

Just got off the phone to o2. 25 minute call and was on hold for 20 minutes of it after it was answered. First lady took details, put me on hold for 10 minutes then told me they would need to put me through to customer service. Did that, of course the new woman didn't know what I was calling about, re-explained. Hold for another 10 minutes and my case will be referred to the accounts team I believe she said who will call me back within 24 hours.

 

Fingers crossed.

Posts: 69,212
Topics: 668
Registered: ‎14-01-2013

Re: WiFi Calling and 4G not available on Tariff?

@r1ch

Don't hold your breath for a call back from O2. It happens very very rarely...Smiley Sad

*The Game Is On*


Posts: 67,927
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: WiFi Calling and 4G not available on Tariff?

Good 👍 luck with that.......

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Level 2: Apprentice
Posts: 7
Registered: ‎18-04-2018

Re: WiFi Calling and 4G not available on Tariff?

Yep almost 48 hours on and still no callback. Guess i'll have to ring them again this afternoon. Is there a better number to call than just '202' to get me through to the correct section?

 

Thanks again for all the replies.

Posts: 86,627
Topics: 528
Solutions: 10,873
Registered: ‎04-04-2012

Re: WiFi Calling and 4G not available on Tariff?

All ways to contact here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,927
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: WiFi Calling and 4G not available on Tariff?

You have to call and go through the options in afraid. To make it quicker try pressing zero a few times.

Level 2: Apprentice
Posts: 7
Registered: ‎18-04-2018

Re: WiFi Calling and 4G not available on Tariff?

And the plot thickens.

 

No callback so rang again today. Spoke to an advisor who told me that the spend cap I had on my phone is not compatible with Wi-Fi calling so have requested that to be removed and he will then add Wi-Fi calling to the account. However, he cannot guarantee it will work as the phone does not have the usual O2 firmware on it.....I advised the firmware had OXM which he wasn't aware of and he insisted it needed to have the other O2 specific firmwares to work but he was just reading from the O2 website re this so hopefully it was just the spend cap that was the issue. 

 

He will call me back apparently to advise that the spend cap removal has been completed and that Wi-Fi calling has been re-added to the account. Whether or not I get a callback I don't know but if it still doesn't work sounds like he will insist it is due to the phone's firmware which will likely make me pull my hair out!

 

Cheers for all the replies so far again!

Posts: 86,627
Topics: 528
Solutions: 10,873
Registered: ‎04-04-2012

Re: WiFi Calling and 4G not available on Tariff?

Ridiculous!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 67,927
Topics: 544
Solutions: 3,363
Registered: ‎04-01-2009

Re: WiFi Calling and 4G not available on Tariff?

If the guy isn't clued up on this i doubt very much that you can expect a callback.

Level 2: Apprentice
Posts: 7
Registered: ‎18-04-2018

Re: WiFi Calling and 4G not available on Tariff?

I have Wi-Fi calling!

 

For anyone else encountering this problem it would appear that having the spend limit add-on on your account will prevent it from working initially but once removed it works fine. I was also given the option of re-adding it after Wi-Fi calling was enabled but chose not to but I would assume as they offered it again it should work if needed as well as Wi-Fi calling.

 

The guy I spoke to still re-iterated it may not work due to non-O2 firmware before I rebooted my phone but it is. Should add he did call me back and then let me reboot the phone and rang me back again so fair dues to him.

 

Thanks for all the help. Appreciated.