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Anonymous
Posts: 0

Wi Fi connection

I have tried everything to connect my samsung galaxy to my home internet , every you tube vid , no luck . o2 guru , it will connect to work wi fi straight away . It will connect via my iphone straight away . Help

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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: Wi Fi connection

What frequency is your router on?
Some phones will only work on 2.4ghz and not see 5ghz frequencies.
What phone and what wifi router are we working with?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: Wi Fi connection

Hi . I'm  techno phobe . I have bt wifi and everything connects . I had O2 check the phone , they connected it fine to my other phone , it connects straight away to my works wi fi . It twirls and says connecting then doesnt 

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Anonymous
Posts: 0

Re: Wi Fi connection

It's a samsung galaxy J3

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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: Wi Fi connection

As it's a BT hub there may be a problem with the smart setup feature and splitting the bands usually helps.
See this BT helplink on how to turn it off http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 14,770
Topics: 136
Solutions: 78
Registered: ‎11-04-2012

Re: Wi Fi connection

@Anonymous - that is the most likely cause, and another BT link here specifically covers symptoms, and gives a step-by-step walk-through of how to split the 2.4 and 5 channels on your BT hub.  Good luck!

 

http://bt.custhelp.com/app/answers/detail/a_id/44798/related/1/session/L2F2LzEvdGltZS8xNTE2MzE1Mzg4L3NpZC9BazEqejVEbg%3D%3D

 

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Community Manager
Posts: 7,797
Registered: ‎23-07-2014

Re: Wi Fi connection

Hey @Anonymous please do let us know if the above helped with connecting to the wi-fi and if you have any further questions. Smiley Happy

 

Cheers for your help @MI5 and @pgnthumbsup

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