Wi-Fi calling disappeared - Sony XZ1

[PeterB1]

Hi all,

Was expecting a call today - never came through. Wifi calling icon was up, but then tried to check voicemail and it didn't connect the call, so I restarted the phone.

Now the icon is gone - and the option to enable WiFi calling has disappeared from all menus. I've been using it fine for several months, so this is...weird.

Anyone have any ideas?

I've tried uninstalling and reinstalling My O2 based on a similar Samsung thread, but no joy. Now trying disabling and reenabling WiFi calling in my o2, but that will take up to 24/48 hours I guess.

Thanks in advance!

[viridis]

Mines also back, but the volte toggle was set to the off position so might be worth checking your toggles folks.

[MI5]

Yeah had to toggle mine back on once it reappeared in settings.

[jonsie]

Just another day in the O2 office. .....

[DNDN]

Had same experience on Galaxy S8 supplied by O2.

Not for the first time on 17 Oct WiFi calling and 4G calling stopped working and disappeared from phone menus.

Entries are no longer visible via Settings-Connections or via Phone App-Settings (Three dots)

Reported issue again to O2 and they raised a ticket.

Previously got it back my disabling the service then re-enabling using MyO2.  This can involve a 24 hour wait.  Did this, but first time it did not bring it back.  I tried this a second time and magically the menus and WiFi calling operation all OK again by morning of 18 Oct.

Don't know if my disabling and re-enabling the service was the fix or not.

WiFi calling for me is always a bit flaky.  Despite a solid WiFi connection the WiFi calling feature can disable itself, although so long as menu entries are there I can re-enable on my phone.

Also when I reboot my phone, sometimes despite WiFi calling being selected on the phone it will not start the function.  In this situation if I turn the WiFi Calling feature off and on maybe four or five times on my phone it will kick-in.

If only this was reliable and if only it could do text messages as well.

Really miss TuGo that did all that I needed and worked on any phone.

I hope O2 can get to grips with this.  Whenever I report these issues they make out this situation is unique.  Clearly others suffer the issues as well.

[jonsie]

O2 seem to have problems in providing anything related to wifi. First TuGo and then O2 Ask and all the O2 wifi hotspots. 

[REAL999]

Hi Chris K

My mates got this problem today, tried reboot etc and still not working, this is affecting his business as he lives in a rural area please can you help 😃 Rebecca