Wi Fi Setting Dissapeared on my Phone

[Rys10]

Hi All,
I have seen this question already raised and have tried following all the suggestions i.e re booting the phone with out and with the sim, re installing My02 app, and still have no wi-fi call setting on the phone.
Has anyone got any more ideas? My phone is an S20 Ultra.
Thanks in advance.

[Tails]

I am having the same issue and have had no reply from o2. If you get a fix will you please post 👍🏻

[madasaf1sh]

@Rys10

It could be that Wifi Calling needs to be re enabled on your account.

Let me tag @Thomaso1 and @O2Waqas to see if they can help you further

[MI5 · Accepted solution]

@Tails @Rys10 

You need to remove sim and reboot then replace sim when phone has fully booted up with the phone still on.

[O2Waqas]

@madasaf1sh Thank you for the tag, there will be a software update soon to resolve the issue. 

@Rys10 I will send you a private message so we can double check your account is setup correctly

Thanks 

Waqas 

[MI5]

@O2Waqas 

I believe Samsung rolled it out in the January security update.

[O2Waqas]

@MI5 We have been advised the roll out will start from today, however all handsets might not get it at once, the update notifications are sent to the device in batches 

Thanks 

[Rys10]

Hi,

I re did M15's suggestion and it worked. Didnt the first time round, but hey, it works now.

Thanks

[MI5]

@Rys10 

Keep checking for the January security update which contains the fix.

Some phones have it already so you should be getting it soon.