Why wont O2 take my money!!!!!

[Anonymous]

I have 5 family mobile phones, all bought at different times. The easiest method for paying them (for me) is online. I always do this on payday for obvious reasons.

O2 have changed their system for online payments and the result is that whenever I try to make a payment it fails. There is a message that pops up asking me to contact my bank. I have done this and there is no issue at there end. I have also tried the automated route this worked last month but not this month!!!

I have just spoken to C/S who tried to put the payments through for me but this to failed as he was using their online service..... There is no issue with the card I am using as when I was speaking to him on the phone I paid x3 of my other bills...... He suggested that I ring back on Monday to speak to one of the "card team"

Anyone else have this issue?

This is using a RBS visa debit card.

[Anonymous]

I think they have "UPDATED" this now because that option no longer shows. I get the option to print previous bills etc but none to make payment....

The reason I had cancelled all my direct debits was because I needed them to ALL come out on or just after the 22nd of each month but O2 wouldn't/couldn't do this for me...So I was happy to make payment manually each month online.

I have again tried to pay my bills online/automated phone line (202) and via customer services. AGAIN no joy.

The customer services advisor has just told me that there must be a problem with my card....The same card that I have had no issues using while I finishing off my xmas shopping for the last couple of hours..... He then told me that his supervisor has just told him that there is an issue with the payments system and to try again in 48 hours... I just asked if he could just set up a DD for each of the phones to come out on the 22nd of each month....."Call back in 48hrs and we can do this for you".........

I am getting VERY frustrated with O2. besides having this issue two months running now they have, in the past, LOST my e-mail account when they switched providers. Locked me out of my account for a week because my password was causing an issue....The same password I had been using for the last 4 years!!! Now I'm scared to change it in case I cannot gain access to my account again!!!

Nobody seems to want to help. I REALLY want to give them my money but they seem incapable of coming up with a resolution that will allow them to take it....I wonder how long it will take them to cut off my phones when they haven't recieved my payments?

[MI5]

Set up a standing order if you don't want to do a DD. You can at least cover your tariff cost that way.

[jonsie]

It's a matter of a couple of days until they restrict o/g calls followed shortly by a full bar.....