Why was my upfront refunded?

[HolyAppleJuice]

I made the upfront payment for the galaxy watch, got the confirmation email and the T&Cs email but then the upfront payment was refunded to my bank and the transaction history not showing it ever left. Does this mean my contact was cancelled/rejected. I can't even see it on My 02 and I can't access the app.

[Bambino · Accepted solution]

@HolyAppleJuice This is a customer community. We have no access to account information, but it sounds as if there was a credit check issue. You'll need to speak to customer service.
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