Why no online bill payment option on mobile Myo2, or on the App?

[FastJim]

O2 have delivered a great IOS App, but with no feature to pay my bill online. Why not?

Then I go to My O2 on my Iphone: lots of info about the bill can be viewed, but no place to pay the bill online.

I usually get this when I am abroad: I get the bill, want to pay, but cant, until I get hold of a PC to go to my O2, when the payment option miraculously appears!

WHY oh WHY has this payment option been left out? OR, am I missing some secret link to payments when on my phone?

Anybody, help with this monthly annoyance?

[MI5]

You can access the PC version on My O2 on the phone to pay the bill, just go in through your browser rather than the app.

[viridis]

As mi5 said, Web version through phone.
But payment option would be very welcome on the app.

[MI5]

I would also add that the annoyance of have to manually pay every month could be removed by setting up a direct debit ?

[Cleoriff]

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@MI5 wrote:
You can access the PC version on My O2 on the phone to pay the bill, just go in through your browser rather than the app.

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I didn't realise that @MI5  I pay by direct debit myself so have no need to pay either using PC or mobile...but it is good to know about accessing My O2 via browser on mobile.

Mind you...I can't understand why the app wouldn't allow this anyway?

Seems like the app is not fully fit for purpose...:smileysad:

[MI5]

I've no idea why the option isn't there in the app either.
It doesn't make any sense but I am the same in that I pay by DD so it's never bothered me.

[jonsie]

It's a strange decision not to include a payment option other than a link to paying by phone. Perhaps they will look at that in the next update. Paying by DD is obviously preferable to me and the majority of customers but if O2 are letting people now cancel DDs and paying by other means then through the app should be an easy option for them.