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Level 1: Joiner
Posts: 2
Registered: ‎28-11-2019
Accepted Solution

Why is my new sim not working

I did the swap sim over the phone 4-5 hours ago and it still doesn't work. I appreciate it says up to 24 hours but my husband also has a new phone and did the same thing about an hour ago and his new phone is working. Can you explain this?
Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Why is my new sim not working


Have you rebooted your phone?

If it's not working by the morning, you need to call customer services again to check Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: Why is my new sim not working

Hi @SharonD , as it's been a few days since you posted about your new SIM not working, I just wanted to check how you're getting on with it at the moment? Do you still require any help? Did rebooting your phone help by any chance as suggested above?

It would be lovely to hear back from you. Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎28-11-2019

Re: Why is my new sim not working

I'm up and running thanks - the SIM was faulty and I needed a replacement... Thanks for thinking about me 😀