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Why is my mobile bill over £60 this month?

Anonymous
Not applicable

Topic.

 

I'm on a £32 a month contract with 600 minutes a month and unlimited texts, and every month I only ever use about 2 hours worth of calls (120 minutes) and only a few texts, so why is my bill nearly double the £32?!

 

I suspect part of the reason is because I use premium rate directory services such as 118118, but I always text STOP after they've sent me the numbers I need, is it possible I'm still getting charged at a premium for this service?!

 

I don't really want to switch providers, as I am happy with O2 because they're the only provider with UK call centres.

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adamtemp64
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I thought you asked this here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/I-ve-been-with-O2-pay-monthly-about-5-years-do-I...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Yeah but last month my bill was only about £52, which is still a bit on the expensive side but not as expensive as this month!

 

 

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adamtemp64
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So in my o2 seletct the bill and then use the option to see the breakdown (not sure correct route as I am a business customer) then you should see exactly what you are being charged for.

 

Did you swap to 118402 rather than 118118?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 4 of 12
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Anonymous
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There are 2 things wrong with the 118402 service, it's charged at a quid a minute, and is not UK based.

 

Message 5 of 12
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adamtemp64
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118118 is £2 a minuite

 

Please look at your bill and see what the extra charges are for then post back and people can make suggestions.

 

Did you look at the 195 option as you stat you have a disability? which was in the links on moneysupermarket I posted in the other thread?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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Message 7 of 12
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Anonymous
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Why are you using 118402???

Do you have a smartphone? If so just Google it?

GIYF
Message 8 of 12
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Anonymous
Not applicable
Download the bt phonebook and/or yellow pages apps. The 118 numbers are extortionate!
Message 9 of 12
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Anonymous
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Yes they are a rip off and don't really see why anyone needs to use them these days
Message 10 of 12
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