Why is my bill £19 when I agreed a monthly price of £11?

[pm91]

Why is my bill £19 when I agreed a monthly price of £11?

[Edit: topic title edited to make it easier to read]

[Cleoriff]

Hi @pm91 

As we have no access to your account you will need to call customer services Guide: How to find help & contact O2 

Just querying whether you have exceeded your allowances? You can check your bill in My O2

http://www.o2.co.uk/myo2 

[MI5]

@pm91 

Where did you buy from?

Sites such as Mobiles.co.uk offer cashback which reduce the overall monthly cost when claimed but O2 will still charge the full pre discount price.

[jonsie]

Is this your first bill

https://www.o2.co.uk/help/account-and-billing/first-bill

Also check any other charges

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[Marjo]

Good morning @pm91 , how are you getting on with this at the moment? Did any of the advice above help you find out more about your bill amount?