Why is it taking O2 hours to cancel my contract?

[Anonymous]

I have been on to live chat and tried to call to cancel my contract and it is taking forever. I went to reply after an hour of waiting and the live chat was blocked...aaaaggggggghhhhhh!!!!

[jonsie · Accepted solution]

Unfortunately you have to call 202 to cancel your contract. Live chat cannot do this and will tell you to call.

[adamtemp64]

you can only do it over the phone

19.1 If you want to end the Agreement for any of the reasons described in paragraph 8.2 or 8.4, you must call customer service and give us 30 days’ notice (“Notice”).

[MI5]

You can, however, obtain a PAC from live chat, which will effectively cancel your contract when used to port your number to another network.

[Anonymous]

If you wish to cancel your O2 Broadband Contract, whereas O2 suggest 7 days notice be given, BskyB suggest 30 days.

Be warned - if you telephone O2, you will be transferred to some Call Centre Clerk within BskyB, and whereas you wish to give notice of cancellation, the Sales Clerk within BskyB may adopt an aggressive sales pitch and try to sign you up to a Satellite TV Package.

[Anonymous]

They did, I'm now moving to BT for PP and Home Phone and it looks like Three for mobile.