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Why is it cheaper to cancel my contract and start again.

Keelan-w
Level 1: Joiner
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This really annoys me.

 

Why do you as a company not offer the best prices to your current customers. Why do we have to look at comparison sites and see you are offering it cheaper on there. Is it because you think people are daft enough to just keep renewing there contracts with you, even though you as a company know its cheaper to sign up again and cancel. Or cancel and take there business else where. This really frustrates me how you really don't appreciate your customers enough to give them a honest price. 

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MI5
Level 94: Supreme
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@Keelan-w 

Third parties get kick backs from the networks which they use to discount contracts and drive sales.

The networks still win either way but you miss out on perks that are available when buying direct.

The choice is there for everyone to decide what's best for them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127445 Posts
  • 614 Topics
  • 22137 Solutions
Registered:

@Keelan-w 

Third parties get kick backs from the networks which they use to discount contracts and drive sales.

The networks still win either way but you miss out on perks that are available when buying direct.

The choice is there for everyone to decide what's best for them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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