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Why have I got 2 mobile numbers on my bill

Grannyannie
Level 1: Joiner
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New phone and contract but still being billed for old phone and contract ?

 

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MI5
Level 94: Supreme
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@Grannyannie 

You need to cancel the old contract Guide: Cancelling Your Contract 

If you want to keep your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

@Grannyannie 

You need to cancel the old contract Guide: Cancelling Your Contract 

If you want to keep your number Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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