Why have I been charged monthly extras

[just-me]

Hi,

I have noticed on my account that I have been charged 'monthly extras' for

2 consecutive months, but I don't know why.

How can I find out why I have been charged extra?

Thanks in advance.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Bambino · Accepted solution]

@just-me The charges may be for extras that were included as a promotion for a limited amount of time and that time has now elapsed. You can check your bill here: How do I get to the 'Download Bill' page? (o2.co.uk)

Edit: Also see this guide: Guide: Adding and removing O2 Extras - O2 Community