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Level 1: Joiner
Posts: 3
Registered: ‎21-07-2019

Why has my tariff gone up after cancelling my insurance?

To save a bit of money, I cancelled my O2 Insure - Accidental Damage Cover which was costing me £9 extra a month on my bill.

My tariff has been a regular charge of £28.25, however since I cancelled the damage cover I can see my tariff has gone up to £33.89, a more than £5 increase!

I find this really shady by O2, and what's more - I tried to see my downgraded tariff options (currently on 100GB) and the 60GB a month option is exactly the same price! (£33.89).

This is unacceptable!
Level 3: Thinker
Posts: 41
Registered: ‎27-05-2020

Re: Why has my tariff gone up after cancelling my insurance?

Are you sure you didn't agree to a discount on line rental when you take out insurance?

The same happens to Disney plus, if you cancel it your bill goes back to £2 extra again.

I would read what you originally signed for
Level 1: Joiner
Posts: 3
Registered: ‎21-07-2019

Re: Why has my tariff gone up after cancelling my insurance?

No, there is nothing stated in the fine print about any sort of discount to my tariff upon insuring the phone through the O2 Insure bolt-on.
Level 69: Guiding Light
Posts: 16,520
Registered: ‎31-03-2010

Re: Why has my tariff gone up after cancelling my insurance?

@cren92 I will tag @O2Kyle who will be able to look into your account in the morning and advise you.

I DO NOT WORK FOR O2



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O2 Support
Posts: 23
Registered: ‎01-07-2020

Re: Why has my tariff gone up after cancelling my insurance?

Thankyou @Bambino 

 

@cren92 I assume there must be a valid reason for this, could be pro rata charges from the insurnace depending which day you cancelled it, and which day we produce your bill.

 

I'll private message you and i'll tell you exactly what's going on, i just need to gather your details.

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