on 29-10-2019 15:49
Nearly a month down the line after settling my account, paying off my device and still I cannot leave 02 as the unlatching code given didnt unlatch my device. Have contacted 02 for around a month, spending my lunch times every day being put through to this department, having complaint escalated all to no avail. I may just go mad if I cannot resolve this soon.
on 29-10-2019 15:56
on 29-10-2019 18:02
on 29-10-2019 18:02
Check the unlocking guide for additional help but @EmilieT is probably best placed to help Guide: Unlocking an O2 phone to use a different SIM card
on 29-10-2019 18:57
on 29-10-2019 19:01
on 29-10-2019 19:15
on 29-10-2019 19:15
You don't have to be paying for 2 contracts.
Switch your O2 number to PAYG whilst they sort out your phone.
on 29-10-2019 20:41
on 29-10-2019 21:27
on 29-10-2019 21:27
on 30-10-2019 07:48
Good morning @holyrood99, and sorry to hear you've been having so much trouble getting your device unlocked!
I'd happily get one of our gurus to check why it's been taking so long and how to get things sorted for you, I'll need a few more details first though so watch out for a Private Message on the community shortly
Thanks for the mention @jonsie and @MI5
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?