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Level 1: Joiner
Posts: 1
Registered: ‎15-03-2014
Accepted Solution

Why do i have no signal?

I recently questioned O2 about why they bumped up my line rental to 21.37 from 19.99, when i signed up to a promo offer for 19.99. I was told it was because regulators had bumped up rates across all networks and service providers but when i told them that none of my other services raised they prices they were adoment that was the case and now i dont get reception at home. What fraud op is o2 running
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Posts: 66,775
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Registered: ‎14-01-2013

Re: Why do i have no signal?

[ Edited ]

@Umairhave you checked your service status? https://status.o2.co.uk/

Further help here on network issues https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Additionally your price may have risen in April due to Retail Price Index RPI

*The Game Is On*


Posts: 85,571
Topics: 522
Solutions: 10,674
Registered: ‎04-04-2012

Re: Why do i have no signal?

Your bill increases by rpi every year. It’s in the T&C’s.
Your loss of signal could be due to a network issue and is nothing to do with the price increase.
Check signal here https://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Registered: ‎17-03-2015

Re: Why do i have no signal?

Your charges sound like the annual price increase
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Registered: ‎04-01-2009

Re: Why do i have no signal?

Whilst any network issues are being sorted out you can use O2 Ask at home.

https://www.o2.co.uk/help/apps/o2-ask

Community Manager
Posts: 3,950
Registered: ‎18-04-2018

Re: Why do i have no signal?

Thanks @Cleoriff@MI5@lovemyphone and @jonsie for your help!

 

@Umair Did all the above replies answer your question, or do you need any further help with this? Let us know how you're getting on slight smile

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