Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎15-03-2014
Accepted Solution

Why do i have no signal?

I recently questioned O2 about why they bumped up my line rental to 21.37 from 19.99, when i signed up to a promo offer for 19.99. I was told it was because regulators had bumped up rates across all networks and service providers but when i told them that none of my other services raised they prices they were adoment that was the case and now i dont get reception at home. What fraud op is o2 running
Posts: 71,750
Topics: 677
Registered: ‎14-01-2013

Re: Why do i have no signal?

[ Edited ]

@Umairhave you checked your service status? https://status.o2.co.uk/

Further help here on network issues https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Additionally your price may have risen in April due to Retail Price Index RPI

*The Game Is On*


Posts: 87,684
Topics: 531
Solutions: 11,167
Registered: ‎04-04-2012

Re: Why do i have no signal?

Your bill increases by rpi every year. It’s in the T&C’s.
Your loss of signal could be due to a network issue and is nothing to do with the price increase.
Check signal here https://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: Why do i have no signal?

Your charges sound like the annual price increase
Posts: 69,901
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: Why do i have no signal?

Whilst any network issues are being sorted out you can use O2 Ask at home.

https://www.o2.co.uk/help/apps/o2-ask

Community Manager
Posts: 5,071
Registered: ‎18-04-2018

Re: Why do i have no signal?

Thanks @Cleoriff@MI5, @Anonymous and @jonsie for your help!

 

@Umair Did all the above replies answer your question, or do you need any further help with this? Let us know how you're getting on slight smile

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature