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Level 1: Joiner
Posts: 1
Registered: ‎15-03-2014
Accepted Solution

Why do i have no signal?

I recently questioned O2 about why they bumped up my line rental to 21.37 from 19.99, when i signed up to a promo offer for 19.99. I was told it was because regulators had bumped up rates across all networks and service providers but when i told them that none of my other services raised they prices they were adoment that was the case and now i dont get reception at home. What fraud op is o2 running
Posts: 65,930
Topics: 659
Registered: ‎14-01-2013

Re: Why do i have no signal?

[ Edited ]

@Umairhave you checked your service status? https://status.o2.co.uk/

Further help here on network issues https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Additionally your price may have risen in April due to Retail Price Index RPI

*The Game Is On*


Posts: 85,108
Topics: 521
Solutions: 10,609
Registered: ‎04-04-2012

Re: Why do i have no signal?

Your bill increases by rpi every year. It’s in the T&C’s.
Your loss of signal could be due to a network issue and is nothing to do with the price increase.
Check signal here https://status.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 8,218
Topics: 108
Kudos: 1,662
Solutions: 523
Registered: ‎17-03-2015

Re: Why do i have no signal?

Your charges sound like the annual price increase
iPhone XR 64GB
Posts: 65,221
Topics: 538
Solutions: 3,331
Registered: ‎04-01-2009

Re: Why do i have no signal?

Whilst any network issues are being sorted out you can use O2 Ask at home.

https://www.o2.co.uk/help/apps/o2-ask

Community Manager
Posts: 3,827
Registered: ‎18-04-2018

Re: Why do i have no signal?

Thanks @Cleoriff@MI5@lovemyphone and @jonsie for your help!

 

@Umair Did all the above replies answer your question, or do you need any further help with this? Let us know how you're getting on slight smile

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