I have an ongoing issue with o2 which I am struggling to understand.
I logged on to my account today and saw I have been charged for MMS messages on 1st and 4th of January. I checked my phone and I hadn't sent or received any messages (let alone MMS ones) from either of the numbers listed (I hardly use texts , usually whatsapp. I had only sent 2 messages and received 2 on both days, all from/to people I know, no emojis, no pictures)
I called o2 and they have offered to refund me, I looked back through my bills and there are quite a few other instances of this, some from the same number as the one on 4 Jan. They claim that as the information comes from my SIM I must have sent or received these, but I haven't! I'm not interested in a refund really, I just want to understand how this can be happening and how to stop it again as I don't have time to be constantly checking my bill and being on hold for hours to get it sorted.
Does anyone else have this issue?
I have raised a complaint to try and get to the bottom of it, the person I spoke to said that this isn't a common occurrence but it has been happening on and off for ages to me, a couple of years ago it was so bad I put a spend cap on my account and they refunded me well over £100 (this has failed recently though on a couple of occasions). I wish I could just have a zero spend cap but I do need to call abroad occasionally.
I did mention that it would be helpful to talk to the Technical team to try and get to the bottom of it but apparently they no longer exist.... wtf?
