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Why didn't the SIM CARD arrive?

vdavidk86
Level 1: Joiner
  • 1 Posts
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Registered:

A week ago I ordered a 5G sim card. In my orders, the order is complete.
The Royal Mail's tracking website reads: Sorry - we don't recognize that number. Please check the information to make sure your tracking code is correct.
So where did my sim card go?

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MI5
Level 94: Supreme
  • 126981 Posts
  • 614 Topics
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Registered:

Hey @vdavidk86 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 126981 Posts
  • 614 Topics
  • 21882 Solutions
Registered:

Hey @vdavidk86 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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