Why cant you increase you Device plan payment onli...

BruceTee · ‎20-09-2023

Why cant you increase your device plan payment online? You can decrease your payment, or pay the std amount. you have to dial 202and wait hours on hold to speak to an incompetent person that struggles to understand your request. This is so frustrating! argh!

MI5 · ‎20-09-2023

@BruceTee

Because it's a regulated credit agreement.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

BruceTee · ‎20-09-2023

Thats not true, last month i paid more as i managed to speak to a person with a 'good' grasp of the English language. Today wasted 2 hours speaking to people that simply cannot do their job. I just want to clear the device plan. At this rate i will be leaving O2 as the CS is so poor!

MI5 · ‎20-09-2023

@BruceTee

It is correct. You can only pay extra by speaking to O2.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

BruceTee · ‎20-09-2023

Im going to pay off my contract and join EE etc after the past 3 conversations with their CS Team, its clear they dont care!

O2

Why cant you increase you Device plan payment online?

Cancel insurance

Debt collection

Fraud.

Struggling too pay and phone was robbed

E Sim problem help needed