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Level 1: Joiner
Posts: 1
Registered: ‎29-06-2019
Accepted Solution

Why cant i pay off my contract early?

O2 rep has just informed me (when I called requesting a PAC) that I cannot leave O2 until my minimum term ends in September.  I offered to pay the remaining months fees/tarriff.  But wont let me pay off the contract, but can upgrade for less than the remaining fees!

Told me I couldn't get a PAC code until the end of my contract, but have recieved my PAC via text a minute later.

 

Anonymous
Posts: 0

Re: Why cant i pay off my contract early?

@cowlers you can cancel at any time you like but there as you know may be termination fees such as paying off the device plan. The rep is misinformed & you can get your pac anytime you want but can only use it within 30 days of receiving it 

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Registered: ‎14-01-2013

Re: Why cant i pay off my contract early?

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Registered: ‎04-04-2012

Re: Why cant i pay off my contract early?

Must be a YTS you spoke to. Call again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎13-07-2008

Re: Why cant i pay off my contract early?

Don’t bother calling and just use the new system to request a PAC

 

Full details at https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852

 

If it doesn’t work now it will work by Monday. It should also tell you how much your early termination will be when you request a PAC

Anonymous
Posts: 0

Re: Why cant i pay off my contract early?


@davethorp wrote:

Don’t bother calling and just use the new system to request a PAC

 

Full details at https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852

 

If it doesn’t work now it will work by Monday. It should also tell you how much your early termination will be when you request a PAC


The OP has received the text 

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Registered: ‎13-07-2008

Re: Why cant i pay off my contract early?

[ Edited ]

@Anonymous wrote:

@davethorp wrote:

Don’t bother calling and just use the new system to request a PAC

 

Full details at https://community.o2.co.uk/t5/Pay-Monthly/Cancelling-your-contract-An-updated-guide/td-p/1234852

 

If it doesn’t work now it will work by Monday. It should also tell you how much your early termination will be when you request a PAC


The OP has received the text 


So they have 😂

 

Just use the PAC then. No need to call CS again. The rep is wrong

 

If the OP wants info on what the charge for terminating will be they can text INFO to 85075 (might only work from Monday)

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Registered: ‎04-01-2009

Re: Why cant i pay off my contract early?

Was this live chat by any chance?