Solved: Re: Why can you never get a online customer servic...

Anonymous · ‎03-11-2016

Can I get some assistance please???

Cleoriff · ‎03-11-2016

O2 have had some problems with contacting customer services. We hoped it was all fixed but you will have to persevere really.http://www.o2.co.uk/contactus

Unless it's an account based issue we may be able to help as said above

Veritas Numquam Perit

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Anonymous · ‎03-11-2016

This is not cs. This is a customer to customer forum. You will have to persevere in calling. Is there anything we can help with as long as it is not account related

Cleoriff · ‎03-11-2016

O2 have had some problems with contacting customer services. We hoped it was all fixed but you will have to persevere really.http://www.o2.co.uk/contactus

Unless it's an account based issue we may be able to help as said above

Veritas Numquam Perit

MI5 · ‎03-11-2016

Another one @Toby .......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-11-2016

I share the frustration, no responce to on line chat, no email address, not really looking after the customer!

If anyone has an email address that gets a responce, I would be pleased to hear.

Steve

MI5 · ‎03-11-2016

Sorry, no email address for cs either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎04-11-2016

Hi @Anonymous and @Anonymous,

sorry to hear that you've had trouble getting on contact this week. we have experiences few separate issues with access that has affected waiting times. Have you tried again today? Also make sure to check your MyO2 in case the info you need can be found there.

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O2

Why can you never get a online customer service agent???

Calls dropped soon as dialed

Access to billing / phone plan etc

Phone no longer tied to my account

O2 Travel (for O2 Travel Inclusive Zone) Bolt On

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