Why can`t I speak to a real person on the phone?......Online chat is completley inept!!

[EERools]

Being ripped off by O2!......Since January 2022, I have been paying two device plans and two "Air Plans"......simply because I requested a non 5G Sim and requesting to keep my existing number......Both accounts were activated.....only 1 device......Whats going on??..........Poor service and no way of speaking to a person directly. On line Chat service is completely inept and inadequate!....Worst Mobile provider ever!?

[MI5]

@EERools 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie]

30 months and you have only just noticed?