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Why can’t I send photos by text

Couchie16
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on ‎23-03-2018 19:51

on ‎23-03-2018 19:51

I can’t send a photo by text from my iPhone 7+ Is there a reason for this?

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MI5
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on ‎23-03-2018 20:00

on ‎23-03-2018 20:00

To send an MMS you need mobile data turning on which is different from sending a picture via iMessage which will work over WiFi.
If it’s not working on mobile data and assuming you have at least a good 3G signal, try texting the word “Active” to 2020 to ensure you have the correct data settings.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎23-03-2018 20:55

on ‎23-03-2018 20:55

@Couchie16 You'd be better off sending your photos by email over WiFi. Won't cost you anything.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎23-03-2018 21:08

on ‎23-03-2018 21:08

You could use WhatsApp or FB Messenger if the recipient has the app

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Anonymous
Not applicable

on ‎23-03-2018 22:48

on ‎23-03-2018 22:48

Settings > Messages > SMS/MMS

 

The 1st option is MMS Messaging.. make sure it’s switched on

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Couchie16
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on ‎24-03-2018 10:11

on ‎24-03-2018 10:11

No they don’t which is why I need to send by txt

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Couchie16
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on ‎24-03-2018 10:12

on ‎24-03-2018 10:12

Ok thanks
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Couchie16
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on ‎24-03-2018 10:12

on ‎24-03-2018 10:12

Thanks for that but that’s not what I want to do
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MI5
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on ‎24-03-2018 10:16

on ‎24-03-2018 10:16

Any luck with the suggestions to check your settings or data @Couchie16 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎26-03-2018 12:27

on ‎26-03-2018 12:27

Welcome to our forum @Couchie16. slight_smile Please do let us know how you're getting on with this and if the community can help you further?

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