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Why can't I see my previous 2 bills ?

Mclarke47
Level 1: Joiner
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Hi, I joined o2 3 months ago (paid my third bill today on a 12 month sim only) and can now only see this month's bill and can't see the last 2 months. Also, when getting my SIM card, I was told I could upgrade either 3 months or 6 months into the agreement if I wanted to. (Phone is now playing up). I get the link to upgrade but then gives me options to upgrade sim. Any suggestions?

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Cleoriff
Level 94: Supreme
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Hi @Mclarke47 

There is a problem with the billing platform unfortunately. O2 are aware and are working on a fix.

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107611 Posts
  • 794 Topics
  • 5752 Solutions
Registered:

Hi @Mclarke47 

There is a problem with the billing platform unfortunately. O2 are aware and are working on a fix.

*The Game Is On*

Girl in a jacket

View solution in original post

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Mclarke47
Level 1: Joiner
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Yeah this appears to be an issue but I can upgrade so it's not a massive issue. 

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