I placed an order on 22nd Sept for an Iphone 6 64gb, Space Grey. When I placed the order I was told 2-3 weeks delivery. As of today it's been 3 weeks since I ordered, yet nothing.
All I have had is a text from O2 last monday saying we are sorry your order has been delayed, if it's going to be longer than another 7 days we'll be in touch. Since then nothing, no information.
I have tried numerous times to speak to people to try and get an idea as to what is going on and all I am told is "your phone will be with you soon", I was told last sunday it would be with me in a week, Then again I spoke to someone on friday who said he'd be in touch with your "back-end" team and he'd be back onto me with an update, all he could say was again, it'll be with you "soon".
He didn't get back to me, so I tried again yesterday, I spoke to Rose who was very plesant and apologetic but couldn't get any further information, and this time I was told that it'll be another 4-6 weeks before my phone will arrive.
So my questions are.....
1- why were you advertising 2-3 weeks delivery when I ordered the phone, when it looks more like from when I ordered it's going to take 7-10weeks?
2- how come I ordered 3 weeks ago, yet as it looks on your website, my phone will arrive no sooner than someone who was to go onto the site and order the same phone today.
3- Why can no-one give me an answer on this an expected date, all i get is "soon"(I DO NOT consider 4-6 weeks as SOON)?
I'm changing phone companies from EE to O2, and to be honest i'm having VERY SERIOUS second thoughts about coming to O2, as currently the communication from O2 has been SHOCKING.
