12-04-2024 11:58
12-04-2024 12:02
O2 have totally messed up a change to a new billing system which is effecting thousands of customers.
You'll need a new email address that's not been used on O2 before. O2 for some reason have used redundant legacy o2.co.uk emails on some accounts
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Try online https://mymobile.o2.co.uk/
Or you can try messaging them on social media although it's not an instant response
Use the links immediately below
12-04-2024 12:04 - edited 12-04-2024 12:08
12-04-2024 12:04 - edited 12-04-2024 12:08
Have you tried both the App and Website
https://accounts.o2.co.uk/signin?
There are massive problems with O2 after a botched system upgrade
You can contact them by any of the links in this guide
Guide: How to find help & contact O2