Why are o2 so useless and how long does it really take to close an account?

[Anonymous]

I returned an iphone 11 Pro and watch on Thursday. I have proof that they were signed for my O2 on Friday. I called to close my account but was told it would be 3 working days for O2 to know that they had been recieved. I was told that the watch was signed in there end already. I went onto chat this morning and was told that neither had been signe in and that it would be 5 days. After two weeks of being lied to as a new O2 customer - who wants to close their account - how long will I really have to wait to close it and get my money back (including the money for recycling my old phone which I asked to be credited to my account)?

[MI5 · Accepted solution]

@Anonymous 

Anything up to 2 weeks for O2 to clear your account, but please keep chasing them as you may find some one to speed it up for you.

[Anonymous]

Thanks for the quick reply. To be honest, I would rather minimise any contact with them as their inconsistancy of information is winding me up too much.

[11]

Ive been trying to cancel my o2 account for 3 month and they still sending me bills most pathetic customer relations i have ever had

[MI5]

@11 

How to cancel here Guide: Cancelling Your Contract