I have been calling from 3:00pm today to 5:27pm (on hold now). I have been cut off twice before getting to talk to a real person and twice whilst talking. I am only trying to place an order and find out about how shared Tariff works. HELP
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It's happened to me in the past, so damned annoying! Not sure if the system was designed that way when it was first installed but it's certainly been a feature over the last half dozen years at busy times. Can you feed this back @Martin-O2?
Thanks, that was what I saw and got me started. They have told me I need to be on a shared tariff and then they can sell me extra SIM. Everytime I start getting to order I get cut off and Im thinking its because the agent doesnt know how to do it. The latest guy I spoke to was asking me how big a data tariff I need on the Dongle SIM (clear not understanding how it works). i got put through to him manager Tom who seemed to understand it a little better. SIM is £1 per month for 12 months and Dongle is £35 one off and then I use data from my main agreement.
Thanks for the mention @jonsie @Anonymous I'll pass this info up the chain to see if there are any known issues atm Thanks for letting us know!
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