Why am I getting charged more than double that I should be paying?

[Lewisbush00]

I went to Australia back in May 2023 and brought the best plan possible so I could have free roaming on to it. It was like £55 a month + phone bill of £20.50 so in total I was paying over £75 a month.

Then I came back to the UK to change the plan I asked for the cheapest plan they had with a little bit of data. They said if I got rid of everything but had 5g of data + unlimited texts and data on my plan it was cost me only £12.50 a month with my phone bill going to £20.50 so a total costing of £32.50 a month. However I noticed that this wasn't the case:

The first Month I was back in the UK I was still paying around £65 in total for both the plan and the phone bill. I just assumed that it changes next month so I didn't really thought much off it then. But now its 2 months off me be backing in the UK but my total bill for my plan and phone bill is well over £60. Like what is going on? Does anyone know what I should be doing?

[Cleoriff]

@Lewisbush00 

You need to contact payment management.

Details here Guide: How to find help & contact O2 

To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call Guide: A Guide to Skype