Why am I getting charged extras?!

[Anonymous]

Hi,

I have just checked my online bill the current month and it says I am going to be charged £0.33 for an MMS message. I have found the message that it is referring to and it says underneath the bubble "MMS" however it is not an MMS message it is a normal one with just text, no pictures, no files etc. I am careful about not sending pictures via text because I know they cost extra. This has happened before when I first got my phone.

Why is this happening?

THANNKS!

[Anonymous]

Hi.

If your 100% sure it's not then speak to Cs to have it refunded.

http://www.o2.co.uk/contactus

Or use live chat.

O2 link in what makes a text convert to a mms

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

[Anonymous]

Did you put a colour smily emoticon in the text? If so that is now a picture and would explain the charge

[Anonymous]

To add ;

In some Phones settings you can turn off mms sending.

For example on the iPhone.

Settings , messages , toggle
Off MMS

[MI5]

How long was the text?
Anything over 480 characters is converted to MMS.