Why am I being charged for a premium service

[suzzy3]

Dear O2  I am being charged a premium rate text three times a week . I have not ordered this and why would I . O2 you must stop this happening . I am retired and will have to cancel o2 completely if you dont refund my money. You have given my number to these people without my permission. Very angry. The text is to 88222 Tap2pay. 

[bigdavie88]

You need to send a text with the words STOP ALL to 88222 to unsubscribe.

O2 cannot stop this as its a subscription service you must have signed up for.

To query the charges you have to contact the company tap2pay who will be able to explain how you managed to subscribe to their service and possibly refund you. This is not a fault by o2 this is down to the user which is you.

[bigdavie88]

This service is provided by Tap2BillContact Details 03330030581 or Customer.Service@tap2bill.com

[Cleoriff]

@suzzy3 

Community help here

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

I will tag @Payforit_Sucks to the thread. I'm sure he will have more advice to offer.

[Payforit_Sucks]

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@suzzy3 wrote:

Dear O2  I am being charged a premium rate text three times a week . I have not ordered this and why would I . O2 you must stop this happening . I am retired and will have to cancel o2 completely if you dont refund my money. You have given my number to these people without my permission. Very angry. The text is to 88222 Tap2pay. 

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@suzzy3 There is aleady some good advice here. Your first step is to stop any further charges either by sending a STOP ALL text to 88222 or by contacting Tap2Bill:

Customer care number
03330030599

Customer care email
customer.service@tap2bill.com

Postal address
Tap2Bill Limited
5 St. John's Lane
Farringdon
London
EC1M 4BH
United Kingdom

88222 is a "shared shortcode", meaning that your charges could have come from any one of a number of "services". Once you have identified the "service" you can set about getting a refund. There is plenty of advice about obtaining refunds on our website. In the unlikely event that our advice fails to get you a FULL refund, contact us through the website and we will consider helping you with legal action to recover your money.

Your number is routinely leaked by O2 to "trusted third parties" through a process called MSISDN pasthrough. The dangers of this system were highlighted last year in a report produced for BBC Watchdog. Your consent for this is hidden in the "small print" when you take out a contract. All MNOs operate the same system.

You should make a complaint about the charges to the Phone-paid Services Authority(PSA), regardless of whether or not you obtain a refund. Taking money without onsent is unlawful and a breach of the Code of Practice governing these services. Use the complaint reference provided by PSA in your correspondence with the companies involved, and copy PSA into this correspondence.

O2 are unlikely to help you with this. They are exempted from the FCA regulation that governs all other types of payment processor in the UK. If this charge had been made through your bank or through Paypal, you would be entitled to ask them for proof that you consented to the charge. To their shame, O2 take advantage of their exemption to refuse to provide this help. It is for this reason that we advise consumers to opt out of "charge to mobile" and stick with properly regulated payment processors.

As well as the payforitsucks website, there is also a new facebook group providing support for people in your situation. 

I hope you manage to resolve this issue,

Paul

[Springbank]

Have also been charged by this number - every two days in October. Have no idea why. Tried calling the number recommended below but it would not answer or gave the number unavailable tone. Tried texting as suggested but the text was rejected. This is obviously a total reip-off and should be cancelled by O2 who have a responsibility to their customer base.

[TallTrees]

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

This will help you @Springbank 

This is probably a scam you will need to read the above you should get your money back.

You should get o2 customer services to put a Bar on your phone for Premium Numbers and direct billing to your phone, so that it won't happen again by scammers.

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[Payforit_Sucks]

@Springbank The 88222 number is a shared shortcode supposedly operated by Tap2Bill. Their contact details as provided by PSA are:

Customer care number

01494750678

Customer care email

customer.service@tap2bill.com

Postal address

Tap2Bill Limited
5 St. John's Lane
Farringdon
London
EC1M 4BH
United Kingdom

Tap2Bill should be able to help you identify who was charging you and help you ensure that further charges are stopped.

If you continue to have difficulty with this, please contact us directly through the website and we'll try to help.

https://psconsumers.org.uk/contact/ 

I hope you manage to get a satisfactory resolution.

Paul