Why I can NOT cancel my contract?

[Anonymous]

Welcome to O2. Someone will be with you soon.

You're through to 'Mamatha'

AZ: Hi

Mamatha: Hi I'm Mamatha. How can I help?

AZ: I would like to cancel my contract

AZ: ??

Mamatha: I'm sorry, Could I know the reason please?

AZ: Yes, my contract will finish on 15 of September 2013 and I do not wish to continue and extend contract. Thanks

Mamatha: I will transfer your chat to the relevant department who will be able to help you with this.

Mamatha: Please stay on line while I do this for you.

AZ: ok

Mamatha: Thank you. Please stay connected.

We’re putting you through to the right person, won’t be long.

You're through to 'Axl'

Axl: Hi I'm Axl from Recontract  team. I'll quickly go through your chat with previous advisor.

AZ: ok

Axl: I am sorry to know that you want to leave us.

Axl: If you don't mind me asking then may I ask you the reason for this.

Axl: I haven’t heard from you in a while. Are you still there?

AZ: I am not happy with o2,I have not been informed about international call and I had to pay very expensive bill and moved to other mobile company which I have been aware about international call. Thanks

Axl: I am sorry if you feel so but we've all the information available on our website.

AZ: ok

AZ: next time I will have look at this

AZ: but I would like to cancel my contract anyway,please

Axl: Okay.

Axl: Is xxx  the number you're contacting us regarding?

AZ: yes, it is my number

Axl: Okay.

Axl: Please allow me few moments to check the details for you.

AZ: ok, I will wait then

Axl: Thanks.

Axl: Please can you tell me the 3rd and 4th character of the answer to your security question?

AZ: xx

Axl: That's perfect

Axl: Arkadiusz I've checked your account and can see that you're not eligible for cancellation at the moment and if you wish to cancel right now then you'll be charged a termination fee.

AZ: why?

AZ: my contract will finish on 15 of September 2013

AZ: 30 days I have got for notice...

Axl: Yes your contract end date is 15/09/2011 and you become eligible for cancellation just one month before.

AZ: then 15/08/2013 ?

AZ: so I need contact you on 15/08/2013

AZ: so I can not cancell my contract prior to 30 days?

AZ: I think I can...

Axl: Hi there. My name's Axl I am an O2 Sales advisor, how can I help you today?

Axl: Hi there. My name's Axl I am an O2 Sales advisor, how can I help you today?

Axl: If you want then I can set your cancellation date as 15/09/2013.

Axl: Please ignore the above lines, it was a system error.

AZ: no, I took my phone 2011

AZ: I have got all documents

AZ: I took my phone for 24 months contract and now is date to end...

AZ: is due to end of finish

Axl: Yes but as it was a contract for 24 months so you'll be charged for the full term of 24 months.

AZ: so when I should cancel my contract then?

Axl: If you want then I can set one month's notice but you'll be charged for the full term.

AZ: Can you tell me your full name, please? my name is AZ

Axl: I can't disclose my full name due to security reason but don't worry this chat will remain in our records.

AZ: anyway I am going to print all our coversation.

Axl: Do you want me to set the 30 days notice for you?

AZ: ok when I can cancel my contract?

AZ: no I do not want you set 30 days notice.

Axl: If you want I can set the sate for you right now over the chat.

Axl: Do you want a PAC then?

AZ: when can I cancel my contract then?

Axl: You can do it even now but in order to do that you either need to serve us a notice period of 30 days or need to get the PAC generated from us.

AZ: but you said that I can not cancel my contract so what is going on?

AZ: you have just said that...

AZ: cancellation at the moment and if you wish to cancel right now then you'll be charged a termination fee.

AZ: I do not want to pay for 24 months...

Axl: Yes that is true and your termination fee is the left over of your contract.

Axl: These terms and conditions were all mentioned in the legal contract you took

Axl: Please help me with an action that you want me to take.

 

When should I cancel my contract then?

I took phone on 15/09/2011 for 24 months contract so I feel I should cancel my contract 30 days prior to end of contract, am I right?

Thanks

AZ

[Bambino · Accepted solution]

Call 202 for free on your mobile and give 30 days notice on the 15th of this month. Do not do this through Live Chat. Just call and speak to someone.

[Anonymous]

Thanks, I will do it in that way.