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Anonymous
Posts: 0

Why Does it cost for my friends on O2 to text me?

Hey
I'm a new to the forum. I've been on o2 for years now and i decided to go for the O2 simplicity 12 month contract. I switched my old number to the new contract sim and it was working fine but, some of my friends who are on O2 have said it costs them to text me whereas they have their O2 unlimited Bolt On. Does anybody what might be wrong?
Thanks
Falak x
Posts: 83,219
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: Why Does it cost for my friends on O2 to text me?

When you change calling plan or tariff, it can take a couple of days before your number is registered back on the O2 system and is recognised as being on the O2 network.
Your friends can claim the credit back by calling customer service.
Anonymous
Posts: 0

Re: Why Does it cost for my friends on O2 to text me?

even though I was already on O2? I've changed my number back on a new sim before but this never happened. Does this only happen if you change a tariff or plan like you were saying?
And thank you
Falak x
Posts: 83,219
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: Why Does it cost for my friends on O2 to text me?

Yes, it's quite a common occurrence and if you do a search you will see a few threads on this. If your friends are still being charged after 48 hours, then call customer service yourself but the problem should have gone away by then.