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on 14-04-2020 15:31
According to DHL, it has been delayed. Regarding why and when it will be possibly delivered I must contact the sender (O2). O2 is unreachable by phone and myO2, due to he pandemic, understandably.
I'd love to know if there's a more efficient way to contact O2 regarding my package. It's no big deal, I would simply like to know because I'm still working (NHS) and would love to reschedule a suitable timeslot.
Thanks.
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on 14-04-2020 15:54
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on 14-04-2020 15:54
Customer services are extremely busy so you might not be able to get through to them and they are only dealing with urgent calls at the moment.
You might be better to wait for it to arrive
Hi please see below link
https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094
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on 14-04-2020 15:43
Hi @GAVEL
Please see the link posted below on how you can track your order. Unfortunately this is not something we can look into on the Community forum as we do not have access to your account. Hope the link helps. https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
Stacey
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on 14-04-2020 15:48
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on 14-04-2020 15:48
Hey Stacey, thank you for your feedback. I've read the link prior. After noting If you’ve ordered an accessory, you won’t be able to track your order. But don’t worry, it’ll be with you before long I presumed my only bet was to contact O2 directly to speak with someone. Is this possible, or do I simply have to wait?
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on 14-04-2020 15:54
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on 14-04-2020 15:54
Customer services are extremely busy so you might not be able to get through to them and they are only dealing with urgent calls at the moment.
You might be better to wait for it to arrive
Hi please see below link
https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094
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