Where's my Sim, O2?

[Elektrakosh]

Ordered a Sim on 23rd of this month,I get billed the next day and judging by the tracking, it hasn't been despatched. What's going on and why hasn't it arrived? I've paid for four days and haven't got to use it yet.

[MI5 · Accepted solution]

@Elektrakosh 

We are all customers here so would have no idea.

You'd need to call O2 Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Marjo]

Hi there @Elektrakosh , hope you're having a good week so far. It's been a few days since you posted about your SIM delivery so I hope you managed to make progress with this since then. It would be great to hear how you're getting on if you'd like to pop by again.

[Elektrakosh]

I got it the next day and waiting on a reply to amend my bill since I lost a few days since they die that. Sorry for not posting sooner as I've been busy due to lif being difficult

[Marjo]

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@Elektrakosh wrote:
I got it the next day and waiting on a reply to amend my bill since I lost a few days since they die that. Sorry for not posting sooner as I've been busy due to lif being difficult

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No worries, thanks for popping by to give us an update, glad to hear you ended up receiving the SIM. Hope the billing gets sorted soon for you too.