@TDavo79
We’ll aim to repair and return your device or accessory within four days of receiving it. You can use our repair progress tracker to see how things are going.
https://www.o2.co.uk/help/device-and-sim-support/device-repairs
Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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