Where is my order?

[David1972]

I ordered my device on Friday and still have no received an email confirmation that it’s being despatched or tracking info despite paying for next day before 12 delivery. I spoke to an adviser this morning who said I would receive the email and my order today before 12. It’s now after 12 and I have received neither. I took the day off work as I was informed it would definitely be arriving today. Anyone have the same issue?

[Cleoriff · Accepted solution]

Hi @David1972 it's very likely out of stock. You will get an email when its dispatched

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

Edited to add. This is a very common issue with O2 as they do not have a live stock ordering system..

[MI5]

Dispatch emails always go out the night before delivery, so if it wasn't received last night you are very unlikely to receive the phone today unfortunately.

[David1972]

Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

[David1972]

I don’t think I can use that link to track my order until I receive the dispatch email, is that correct?

[Cleoriff]

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@David1972wrote:
Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

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Totally agree. It would be easy enough for them to check the status of your order, instead of fobbing you off

[MI5]

Correct. You will not have a tracking number until you receive the dispatch email.

[Cleoriff]

That's right. Only available to track once you get confirmation email it's been dispatched

[MI5]

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@Cleoriffwrote:

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@David1972wrote:
Would have been nice had the agent informed me of that instead of telling me I was definitely receiving it today.

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Totally agree. It would be easy enough for them to check the status of your order, instead of fobbing you off

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Surely not a case of telling the customer what they want to hear !

[David1972]

If it is in fact out of stock, what is the usual waiting time to receive it? Only ordered it as it said it’s in stock and I need a new phone ASAP! It was IPhone X I ordered.