Where is my new 'phone?

Anonymous · ‎05-05-2015

Ordered my upgrade on the 28th April. System said it was in stock.

Took my CC details to pay the upgrade charge plus a case. Took the money.

Immediately received an email saying 'something has gone wrong'.

Called the following day only to be told it was out of stock and would be 3 days.

Called again on Sunday. After much complaining told it would be shipped Monday (yesterday).

Still haven't received it despite O2 sitting on my cash for a week now.

Dreadful service. I'm tempted to send it back when it comes and cancel my contract.

It really is very poor considering how long I have been a customer.

MI5 · ‎05-05-2015

Wasn't me

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎05-05-2015

Better check with @viridis then.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎05-05-2015

@viridis number is 202

perksie · ‎05-05-2015

@Anonymous wrote:
@viridis number is 202

Brilliant.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎05-05-2015

It was actually Customer Service who said it would ship.

As the tracking status hasn't changed my guess is that was another lie.

It's pathetic

As evrr, I will vote with my feet and when they refund the upgrade charge, I shall be demanding interest. They can whistle for the 'phone until I get it.

viridis · ‎05-05-2015

Voting with your feet can be tricky.
I suggest removing of socks before holding the pen and then using a wipe after, for hygiene reasons.

Anonymous · ‎05-05-2015

Thanks @perksie happy to oblige

jonsie · ‎06-05-2015

Good luck asking for interest too. .....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎06-05-2015

Didn't know that interest was available @jonsie

jonsie · ‎06-05-2015

@Anonymous wrote:
Didn't know that interest was available @jonsie

It ain't. ....

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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