Solved: Where is my new Sim

Redrebel · ‎05-03-2018

I ordered and paid for a new Sim card last week as I have changed to SIM only. It still hasn't arrived

Any ideas?

MI5 · ‎05-03-2018

You need to contact customer service to chase it up http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-03-2018

You need to contact customer service to chase it up http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎06-03-2018

Hey @Redrebel did your sim arrive in the end?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Redrebel · ‎06-03-2018

Yes, it arrived today. In the interim however, I spoke to a customer service adviser who moved me to a sim only plan with my existing sim card.

What do I now do with the sim that arrived today. I do not wanting be paying for 2 sim cards?

MI5 · ‎06-03-2018

Check you only have one contract showing in your MyO2 http://www.o2.co.uk/myo2 but you should have just transferred in the first place rather than ordering a new contract.
If you have 2, you need to return and cancel the new one under the 14 day change of mind policy.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎06-03-2018

If you were contract before it was just a simple change of tariff without a new sim. The new sim will probably be a new contract but hopefully it will be a blank sim. Either check in My O2 or give customer service a call.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎07-03-2018

You should be fine if you follow the above advice @Redrebel but it you have any further problems please let us know.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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