Where is my new Samsung s10 plus? DHL say it has been out for delivery since yesterday...

[Bam_Bam]

...it is STILL not here.

I've now had to take a day off work to get this sorted, as I need the phone for my job.

I've since rung DHL and they say it was scanned onto the van yesterday but now THEY DON'T KNOW WHERE IT IS?!?!?! I'M PAYING ALMOST £1000 - for a MISSING phone!

02 - I hope you can understand my concern. 

[gmarkj]

Hi @Bam_Bam .
This is an o2 customer community forum.
If you need assistance with an order you would be best to call them.
Please see guide below on the ways to do so.

Guide: How to find help & contact O2 

[Bam_Bam]

Already called them. And DHL. And UK Mail. I'm just searching the whole of 02 to see if I can find someone who knows how to find my phone.

[gmarkj]

I would say to keep on at o2 - you have a contract with them, and they with DHL/UK Mail.
If the deliverer has lost the parcel (which is what seems to have happened) then o2 need to re-send it and claim the lost one back.
What have customer services said about it?

[Cleoriff]

@Bam_Bam 

Until you receive the phone it remains the responsibility of O2.

They should be chasing up the phone not you. Keep onto them as @gmarkj says.

Best of luck, I hope it turns up soon

[jonsie]

The responsibility for the phone arriving to you is firmly with O2. Insist with persistent calls to them. Don't ring the couriers, you need answers from O2! 

[EmilieT]

Hey @Bam_Bam, I wanted to check if you had received your phone in the end? If you need some more help please let us know, I'd gladly check if our gurus can help you further