Where is my SIM card

[Katie28]

I ordered my pay monthly SIM card on the 9th/10th April I had a email confirmation saying that I need to watch out for my sim in the post but it’s been over a week and I still haven’t had the SIM card can you please tell me what is going on I need a SIM card like a week ago!

email confirmation

We've received your order.

 Hi,

Thanks for your order - it's now full steam ahead for us.

Keep an eye on your inbox for our updates on progress and delivery.

can you please let me know what’s going on!

[Cleoriff · Accepted solution]

Hi @Katie28 

That's very poor.

 you should contact the sales team as they can help. Use any number in this guide Guide: Coronavirus Community Help and Support OR message them on Social Media if that works best for you -onFacebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255