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When will my name change be live?

louisejoannemos
Level 1: Joiner
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My daughter Louise Moss uses this phone, I have requested the switch over to her name and date of birth. I have provided her ID as requested over a week ago but not heard back. Please can you urgently confirm when this will happen. 

 

Once this takes place, she can then upgrade to an Iphone 15 via O2. 

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Enlli
Level 66: Unequalled
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You can't change the name and DOB on an account if it is in a different name, as credit checks were carried out on the present name,DOB etc.

Your daughter would need to take out a new deal and go through credit checking

It would then be possible to migrate the old number across. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 66: Unequalled
  • 7278 Posts
  • 51 Topics
  • 1602 Solutions
Registered:

You can't change the name and DOB on an account if it is in a different name, as credit checks were carried out on the present name,DOB etc.

Your daughter would need to take out a new deal and go through credit checking

It would then be possible to migrate the old number across. 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
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