on 25-03-2018 20:53
Thanks for the informed advice you guys give out on here. I don't know why you support O2 when the same problems crop up so often, but you are providing help.
Just a few things I have found out. In January I was told that O2 couldn't access my bank account. I learnt from you that such glitches were not unknown. Talking to live chat, I was insulted by the first person I spoke to suggesting that I didn't have funds to pay an £11 invoice. The second person who I telephoned was polite, but didn't seem to understand the problem. Having been transferred to CS when I said I wanted to cancel my account, I was given various inducements to stay, and not leave after 15 years. I said I wasn't interested and to close my account. Did I wish to take my number with me? No, so he agreed to cancel my contract after the 30 days notification.
Meanwhile I found out from this forum that you could send a cheque to clear an account. This I did, but pointed out that I was not paying the £3.50 late payment fee as it was due to the O2 systems. I was surprised to find out that in February O2 had cashed the cheque, then applied to the bank and taken out two more months of payments. They received the money, proving it was their systems, not my fault at all.
Looking at my final bill I find that the company has refunded the £3.50, and shows me now in credit to £31.00.
Will they refund my account, or will I have to chase them for it?
I have a phone with a French company and they have a similar forum, but the big difference is that there is a person on it working for the company who can access accounts and deal with problems such as these. Maybe if there were a similar person here many problems could be nipped in the bud. It is only a suggestion that might prevent the person who doesn't realise that you cannot access accounts from being told he/she will have to contact CS.
Anyway thanks for the good work you do. It is a shame that O2 is not so helpful.
on 11-05-2018 10:04
on 11-05-2018 10:04
on 16-05-2018 19:44
on 16-05-2018 19:44
on 16-05-2018 19:54
on 16-05-2018 19:54
on 16-05-2018 19:55
on 16-05-2018 19:55
on 16-05-2018 23:32
on 16-05-2018 23:32
Good to hear and not before time....