When will I get an update about my order?

[BLJ07]

Hello, I placed an order yesterday lunchtime. I have had all the legal documents sent through by email and have opened them. I have then received an email with my new phone number and order number confirmation saying they have received my order and I'm all set and its full steam ahead. I haven't received anything else and I can't see anywhere where I can track my order. It said that the phone was in stock and available for next day delivery if ordered before midnight. Can anyone please advise what may be happening? and whether my order has been accepted please? Thank you

[MI5 · Accepted solution]

@BLJ07 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[BLJ07]

Thank you, I have done that. Would there be a problem with the order? or checks? I had assumed with the emails all was ok but now not too sure I have been accepted! 

[MI5]

@BLJ07 

Most likely no stock as the website isn't live so could be out of stock even if it says otherwise.