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When to switch to Sim Only?

mahj
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I’ve called customer services twice and both times I’ve had a different answer. My contract ends on the 12th of October but my monthly allowances (data,mins,etc) restart 26th of every month. To avoid overpaying, 2 bills, overlapping, etc, when should I switch to Sim Only please? I know which sim deal I want, just confused as to when I should do it. Thankyou
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MI5
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Just upgrade to your chosen simo when you like.
Your billing date will stay the same and you'll only be charged 1 bill.
No need to cancel as you are upgrading a current contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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Hi @mahj

You can do it any time. You give notice to cancel your contract which means you will pay the remainder off

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Then go for the sim only contract. If you have any problems you will need to speak to customer services Which may be best as you can explain exactly what you want to do. Best time to call is between 8-8.30am

https://www.o2.co.uk/contactus

*The Game Is On*

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MI5
Level 94: Supreme
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Just upgrade to your chosen simo when you like.
Your billing date will stay the same and you'll only be charged 1 bill.
No need to cancel as you are upgrading a current contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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mahj
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So switching to a sim only plan is classed as an “upgrade” - that’s good to know, Thankyou for your replies, I’ll give them a ring. Looking forward to paying only a third of my current bill after so many years! slight_smile
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MI5
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You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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mahj
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Thanks once again guys - calling first thing this morning as recommended got me straight through, my simo plan has already begun (yeyyy since I was nearly out of data!), I’ll be getting a credit on my account and all in all I’m a sorted, satisfied customer!😄
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MI5
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Excellent result mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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Well done @mahj wink

*The Game Is On*

Girl in a jacket
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