When to cancel your contract?

[Sasuke92]

Hi, so I know what phone number to phone and I know what a PAC code is but every 2 years the actual process of cancelling a contract drives me nuts.

My renewal date is 28th August 2019.

What date do I phone up to request my PAC code if I want to finish using my contract up? Is it 28th July 2019 and any date BEFORE or AFTER 28th July, and if it's AFTER, will I be billed for September 2019 instead since it's less than 30 days notification?

And what exact date would I use my PAC code so I don't get billed from my current contract?

Thanks.

[davethorp]

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@jonsie wrote:

My understanding is that there will be termination fees if applicable but the network has to inform you about this on the return text. 

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That’s my understanding too

[davethorp]

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@MI5 wrote:
Of course. You will still be charged to the end of the contract but they can no longer force an additional 30 days notice after that.

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Think OFCOM could have worded the new regulations a little better. They say you cant be charged a 30 day notice period anymore. The grey area comes in when you request a PAC 30 days before the end of the contract and use it right away.

Networks will probably (rightly) charge for the remainder of the contract. Guarantee we will see a ton of posts from people in the above situation who think they’ve been charged a notice period rather than the remainder of the contract

[jonsie]

I agree about the wording and yes, guaranteed that people will be asking questions.