When is abroad not abroad ? when is roaming but still in UK? what is extra and what included ?

[Jenny105]

Hi

I'm hoping to get some answers from 02 about this query but the ringback hasnt happened as yet.

Last week I went on holiday , this involved ship , coach , train and walking. The venues were the North Sea , Lerwick Scotland, Orkney Scotland, Inverness Scotland  and Faroes, denmark

I received a text while on ship to say I was in Italy and all calls would be charged from my account.

Interestingly Ive been charged with 3 calls (on the day in the Shetlands, Scotland ) and 2 from my home (Sussex) but listed as Italy. Im glad I refrained from maing many other calls whilst ''abroad''

I hope this will be sorted before the bill goes out.

[jonsie]

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@Jenny105 wrote:

Hi

I think Ive worked this out now. The Captain was Italian and therefore the onboard callls were billed as in Italy.

My son , at home. was looking for my hubbys drill ! He called to find out where it was !

Anyway if we do a trip like that again I will check out the costs and forbid calls abouut home products .....

Thanks

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Costa?